TWUIK

Support and Services

Technical Support and Maintenance

Licensees with valid support and maintenance contracts are entitled to email and web access to Tricast’s technical support organisation.  There is no limit to the number of incidents or tickets you can raise.

Minor upgrades are free within one major revision (e.g. 3.xx → 3.yy) to customers with an active support and maintenance contract. (Major version upgrades are available to existing licensees at significant discounts.)

Twelve months support and maintenance is included with each new licence purchase.  Licensees may then renew their support contract on an annual basis to receive continued technical support and free upgrades.

When you purchase the TWUIK SDK, you will receive a unique username from Tricast which allows login access to the TWUIK support and maintenance service.  If you purchase multiple licences, a single username will be issued that provides access to the support site for all of your users of the purchased copies.  We recommend you share this username internally so that all of your users have access to support.

SDK Support

Click on the link below to go to our dedicated TWUIK support service site. You will be able to submit support tickets and track progress of your queries.

Please note you will need your login details i.e. username and password registered at the Tricastmedia Shop to enter the support site.

  Support Service

Development & Porting Services

Tricastmedia undertakes projects that include re-engineering, migration, customization and maintenance of existing mobile applications. In addition, we also undertake turnkey projects that involve analysis, design & development, porting, and research in key technology areas and next generation wireless applications. This would be an ideal development model for organizations that need to outsource specific time based software development wherein the requirements are well documented. We are geared up to undertake project sizes that range from small to large person year efforts.

Our other value-added services include:

• Mobile Application Development Services (Porting, Testing, Localization)
• Offshore Development Center (ODC)
• Joint Product Development
• On-Site Consulting